Shipping and Return Policy
Axenta Labs holds inventory in its own facility. Orders ship from stock, not from a third party on our behalf.
All materials are supplied for laboratory research use only. Not for human or veterinary use.
Shipping
| Destinations | United States |
| Carriers | USPS and UPS |
| Rates | Calculated live at checkout |
| Services | USPS Ground Advantage, UPS Ground, UPS 2nd Day Air, UPS Next Day Air |
| Standard shipping included | USPS Ground Advantage or UPS Ground on orders of $150.00 or more |
Shipping cost is calculated at checkout from your address and the service you choose. Orders ship once payment clears; bank (ACH) payments usually clear within 1–2 business days. USPS orders do not ship on Saturdays or Sundays. UPS orders also ship on weekends. Tracking is issued when the order is dispatched.
International orders. We do not ship outside the United States through this store. Requirements vary considerably by destination, and some materials in this catalog are restricted in some jurisdictions. If you are ordering from outside the US, contact us before placing an order and we will tell you whether we can arrange it.
Handling and packaging
Vials ship in padded, tamper-evident mailers. Outer packaging carries no description of contents.
Cancellations and refunds
Before shipment. An order can be cancelled any time before it ships. Contact us at contact@axentalabs.com or (786) 361-5857 with your order number. Orders cannot be cancelled from your account. Cancelled orders are refunded in full to the original payment method.
After shipment. Once an order has shipped, all sales are final. We do not offer refunds, returns, or exchanges on shipped orders. By placing an order you acknowledge this policy.
Refunds for cancelled orders are returned to the original payment method. Card and Klarna refunds usually appear within 5–10 business days depending on your bank or Klarna; bank (ACH) refunds usually appear within 3–5 business days.
Review product information, specifications, and pricing before completing your purchase. If you have a question about a material, contact us before you order.
Product issues
Product-related concerns are evaluated case by case.
Damage in transit. If a shipment arrives with broken vials or compromised packaging, contact us within 5 days of delivery with the order number and photographs of the packaging and contents.
Analytical discrepancy. If your own analysis of a lot materially disagrees with the certificate of analysis we published for it, send us the report and the lot number. We will review it.
Handling after delivery. Degradation caused by handling after delivery is not covered.
Billing errors. In the event of a duplicate charge or a technical error on our part, contact us within 15 days so the issue can be reviewed and resolved.
Contact
Questions about an order, a shipment, or a lot: contact@axentalabs.com or (786) 361-5857.
Include the order number and, where relevant, the catalog and lot numbers.