Cancellation Policy

Cancellation window

Orders may be cancelled free of charge at any time before they ship. Orders ship once payment clears, and bank (ACH) payments usually clear within 1–2 business days, so in practice you can cancel any time before you receive a shipping confirmation email with tracking.

How to request a cancellation

Email contact@axentalabs.com with the subject line “Cancellation Request” and include your order number and the email address used at checkout. You may also call or text (786) 361-5857. Every cancellation request is confirmed by email.

Refund of a cancelled order

Approved cancellations are refunded in full, in USD, to the original payment method. Refunds are issued within 2 business days of confirmation. Your bank or card issuer may take an additional 5–10 business days to post the credit.

After an order ships

Once an order has shipped it can no longer be cancelled, and it falls under our Shipping and Return Policy. Damage in transit must be reported within 5 days of delivery.

Cancellations by Axenta Labs

Axenta Labs may cancel and fully refund any order that does not meet our age (21+) or research-use requirements, fails order screening, or cannot be fulfilled. You will be notified by email if this happens.

All prices and refunds on this site are shown and processed in United States Dollars (USD).